SMOKEA.EU TERMS & CONDITIONS
Shopping with www.smokea.eu you can order Online using the website by accepting the following terms and conditions:
1. OUR WEBSITE
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. CUSTOMER INFORMATION
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
Smokea.eu takes your privacy seriously.
4. PRODUCT PRICING, IMAGE AND TITLE
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice. We also reserve the right to discontinue the availability of Products at any time at our sole discretion. If an order is cancelled any payment made for the Products will be refunded in full.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
4.4 Product images are for illustrative purposes only. On occasion the item you will receive will be slightly different from that shown in the picture. Smokea endeavours to always have up to date and accurate images for products. Should you have any queries please refer to the item description which will correctly show you what product is for sale or call our customer services who will happily verify any queries you may have.
5. YOUR ORDER, PAYMENT AND DELIVERY
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Prices Quoted on Smokea are in UK Pounds Sterling or Euros as selected. Outside the UK your credit card company will charge you in your local currency at the current rate. Please note that both charges and any refunds are in UK Pounds Sterling or Euros.
5.3 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.4 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
5.5 It is your responsibility to supply correct billing and delivery address information. In the event that inaccurate address information has been supplied Smokea.eu is unable to accept any responsibility for misdirection of your order.
5.6 The credit card payment method will be securely processed by paylike.io.
Please note that the charge on your credit/debit card statement will appear as “Smokea”, “CartSafePay” or “ZonaIT Software”, depending on your credit/debit card type and the payment method you choose.
5.7 Unfortunately, severe weather conditions can disrupt our couriers from time to time. No refunds will be given if the courier is unable to operate its normal services due to bad weather.
6.1. European orders are sent by either the Royal Mail, General Post Office ( An Post ) in Dublin or by GLS Couriers. Your parcel should take between 3 and 10 working days to be delivered to you depending on your exact location. The delivery method used is based on the size, weight and value of the order. Customs charges may apply in certain Non EU countries, as well as the Canary Islands and Switzerland
6.2. Rest Of The World
There is a 2kg limit on some parcels. We cannot be held responsible for any Customs Duty that may be applicable in your area, however, we will provide any relevant consignment documentation required by local customs officials to identify the parcels contents.
6.3 PRODUCT RESTRICTIONS EUROPE AND REST OF THE WORLD
Please Note: Selected brands and product type may not be available to ship outside the UK.
6.4. Restricted Items
Please be aware that we can no longer send parcels containing batteries, perfumes, aftershaves and aerosols outside of the European Union and Norway . To avoid delay to the processing of your order, please do not select any of the above as we will be unable to fulfil your order if you are located out side of these regions.
6.5. Delivery Times
Shipping times are quoted on the basis that the product is in stock.
Orders are processed between Monday and Friday 09:00 – 14.00 GMT, excluding Bank and Public Holidays. Orders placed after 14:00 GMT, Orders placed during a weekend or Bank Holiday after 14:00 GMT will be processed on the next working day.
6.6. Delivery Currency
All prices on our site are quoted in Euro (€)
All UK and Ireland orders are sent by courier and our standard delivery times quoted. We will provide customer a unique track ID / parcel number to enable you to track your shipment in real time via the courier website. Details will be included with invoice. We cannot be held responsible for items delayed in the courier system, or any industrial action taken by our nominated couriers as this beyond our control.
6.7. Lost In Transit
We must allow up to 14 working days (UK Deliveries) and 28 working days (European and Rest Of The World) from despatch before a parcel is deemed lost in transit. For further assistance please call our customer service team on 0035314434724 or email us as soon as possible. ( firstname.lastname@example.org)
6.8. Weather Disruption
Unfortunately, severe weather conditions can disrupt our couriers from time to time. We have seen this in recent winters with localised snow and ice leading to dangerous road conditions and airport closures. This can effect the services we offer and will effect the usual guarantee of service levels that are offered by our couriers. Naturally, Couriers will always put the safety of its drivers and ancillary staff first over performance targets. Couriers do make every effort to put in place contingency plans when bad weather hits certain postcode areas. However, delays and back logs do occur from time to time. These circumstances are beyond the control of both naturvital.co.uk and its couriers partners. When selecting shipping methods please be aware that no refunds will be given if the courier is unable to operate its normal services due to bad weather. Premium Delivery Services will always take priority and are still the fastest way to receive items.We apologise in advance for any inconvenience caused to our customers as a result of the adverse weather conditions.
6.8. Errors On Receipt Of Your Order
Any errors or missing items must be notified to us within 7 days of receipt of your order. We will be unable to redress any errors after this time has elapsed.
6.9. Proof Of Delivery
UK and Ireland Standard Delivery, and some Euro Parcel orders will require a signature to release the parcel. Someone, that is 18 years of age or older, must be at your nominated delivery address to sign for your parcel between 8am and 7pm, so please provide a Delivery Address where the parcel can be reliably signed for, such as your place of work or a neighbours’ residence.
6.10. Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order or more information, please refer to our return policy and terms and conditions.
7. SHIPPING AND CUSTOMS DUTY
7.1 All orders received by us are shipped subject to availability.
7.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
7.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfilment Company or a full refund.
7.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
7. CANCELLATION RIGHTS, RETURNS AND REFUNDS
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within seven working days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.
7.6 Please observe the following procedure for all returns to us:
7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.6.2 If you are returning your product because it is defective, please state the defect or defects.
7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.10 We will not issue refunds for any items lost or stolen in transit to us.
7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.13 Unused products may be returned promptly by contacting our customer service email@example.com ,we will send you details re returns
7.14 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
8. CUSTOMER COMPLAINTS
We endeavour to respond to all customer complaints or queries within five working days.
9.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Smokea.eu, unless expressly acknowledged as otherwise.
9.2 The data mining, extraction or utilization of product information from our website is not permitted without our express prior written permission.