At Smokea.eu, we are committed to providing our customers with high-quality vaping products and excellent service. Our return policy is designed to ensure a smooth and hassle-free experience for our customers, in compliance with Irish law:

1. **30-Day Return Period:** You may return any unused and unopened product purchased from Smokea.eu within 30 days of delivery for a full refund or exchange. This return period begins from the date the product is delivered to your address.

2. **Return Process:** To initiate a return, please contact our customer service team at [email address or phone number] to obtain a Return Merchandise Authorization (RMA) number. You must include this RMA number with your returned items. Returns without a valid RMA number may be refused.

3. **Condition of Returned Items:** All returned items must be unused, unopened, and in their original packaging. We cannot accept returns for products that have been opened, used, or damaged by the customer.

4. **Return Shipping:** Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your items.

5. **Refund Processing:** Once we receive your returned items and verify their condition, we will process your refund within [number] business days. Refunds will be issued in the same form of payment used for the original purchase.

6. **Exchanges:** If you wish to exchange a product for a different item, please indicate this when requesting your RMA number. Exchanges are subject to product availability.

7. **Defective or Damaged Products:** If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the defect or damage to expedite the resolution process.

8. **Exceptions:** Certain items, such as e-liquids, coils, and disposable devices, may not be eligible for return due to health and safety regulations. Please contact our customer service team if you have any questions about the eligibility of a specific product for return.

9. **Consumer Rights:** This return policy does not affect your statutory rights under Irish consumer law.

By making a purchase from Smokea.eu, you agree to adhere to the terms of this return policy. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.

*Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.*